TERMS & CONDITIONS

Creative Shadows Promotions Private Limited (‘Creative Shadows’) is the appointed supplier of Nissan Motor India Private Limited (‘Company’ or ‘NMIPL’) for its merchandise business and operates nissanmerchandise.in (the “Website”). The Website provides information, advertises, and sells products subject to these Terms and Conditions (“Terms”). For purposes of these Terms, “Products” refers to items offered for sale and any services made available through the Website.

1. Acceptance of Terms

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms may be amended at any time, and the updated version will replace the previous versions. Continued use of the Website constitutes acceptance of the revised Terms.

2. Website Content

Whilst every effort is made to update the information on this website on a regular basis, nissanmerchandise.in makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of any information, data and/or content on the website from time to time.  nissanmerchandise.in reserves the right at any time to change or discontinue without notice, any aspect or feature of the website and any information, data and/or content on the website.

3. Returns Policy

3.1 Return Periods

• Non-discounted items: Returns accepted within 7 calendar days of receipt.
• Discounted/Sale items: Returns accepted within 3 calendar days of receipt.
• No returns or exchanges will be accepted after these periods.

3.2 Condition of Returned Items

Returned items must:

• Be in re-sellable condition.
• Have original packaging, labels attached, and no damage or signs of wear.
• Not be disassembled, altered, installed, attached, combined, or embedded in any way.

3.3 Return Instructions

1. Do not return items directly to the warehouse.
2. Email a return request to support@nissanmerchandise.in, including:
   • Your order number
   • Item details
   • Reason for return
3. Our orders department will contact you to provide tentative timelines for return of the item/s.
4. If an exchange for the same product is unavailable, a refund will be processed to the original payment method.

3.4 Additional Return Conditions

• Approval of return requests shall be at the discretion of nissanmerchandise.in.
• Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products & packaging that have been worn or damaged.
• We do not accept returns after 7 calendar days, however, in case of genuine return requests, we will look at each request and consider to approve at our sole discretion.
• Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The customer service team will use their discretion to evaluate whether a refund for shipping and handling may be waived.
• Once a request for a return has been logged and approved by nissanmerchandise.in, you will be sent an email to confirm that our courier partner will arrange a collection date and time with you.
• Returns must be shipped in a separate outer box—the original packaging may not be used as a shipping box.
• Items returned without original packaging or with damaged packaging will be returned to sender without refund.
• Include the original invoice inside the package.

4. Refunds

• Refunds are processed back to the original payment method and cover the value of the item only.
• For incorrect, damaged, or faulty items:

• Refund includes the item value plus shipping charges, provided the returned item was the only item in the order.
• Notify us within 3 days of receiving the order.
• Email clear photos and a description of the issue to support@nissanmerchandise.in.
• Ensure to keep all original packaging.
• We will arrange a replacement (subject to availability) or provide a full refund.

5. Order Performance & Availability

Reasonable efforts will be made to fulfil orders within the notified timelines. Display of a product on the Website does not guarantee stock availability. nissanmerchandise.in, will notify you if a product becomes unavailable.

6. Privacy & Security

All personal information collected by the Website is managed according to our Privacy Policy. Reasonable security measures shall be implemented to protect personal data transmitted through the Website.

7. Intellectual Property

All content on the Website—including text, images, logos, product descriptions, and software—is the property of the Company. You may not copy, distribute, or use any content without prior written consent of the Company.

8. Limitation of Liability

Company and/or Creative Shadows shall not be liable for:

• Any indirect, incidental, or consequential damages
• Losses arising from your use of—or inability to use—the Website
• Errors, omissions, or inaccuracies in Website content

This limitation applies to the fullest extent permitted by law.

9. Indemnity

You agree to indemnify and hold the Company, its employees, and agents harmless from all claims, losses, damages, and expenses arising from your breach of these Terms or misuse of the Website.

10. Force Majeure

Company or Creative Shadows is not liable for failure to perform its obligations due to events beyond its control, including natural disasters, system failures, strikes, or other unforeseen circumstances.

11. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts located at Delhi, India.

12. Contact Information

For questions, returns, or support: Email: support@nissanmerchandise.in.

PRIVACY POLICY

1. Who We Are

Our website address is: nissanmerchandise.in. This Website is administered by Creative Shadows Promotions Private Limited, the appointed supplier and merchandise operator.

2. Personal Data We Collect

We may collect personal information when you:

• Register on the Website
• Place an order
• Submit a contact form
• Interact with Website features

This may include:

• Name
• Email address
• Phone number
• Billing/shipping address
• Any data defined as “Sensitive Personal Information” under applicable IT laws

You may browse the Website without providing personal information.

3. How We Use Your Information

We use your information to:

• Personalize and improve your experience
• Improve Website performance and offerings
• Process orders and provide customer service
• Administer promotions, contests, or surveys
• Send order updates or promotional messages (opt-out available)

We do not sell or transfer your personal data to third parties except as required for service delivery (shipping, payment processing, etc.).

4. Data Protection & Security

Creative Shadows uses reasonable technological and organizational measures to protect your personal information and prevent unauthorized access, in accordance with applicable laws and accepted security standards.

5. Cookies

Cookies may be used to:

• Store your preferences
• Manage shopping cart activity
• Maintain login sessions
• Support analytics and advertising

You may disable cookies in your browser; however, certain features may not function correctly.

6. Embedded Content

Embedded content (e.g., videos, images, articles) from third-party sources behaves as if the user visited those websites, which may collect additional data or use tracking technologies.

7. Comments & User Accounts

• Comments and associated metadata may be stored indefinitely.
• Registered users may view, edit, or delete their personal information at any time (except username).
• Administrators can also view and edit user information.

8. Your Data Rights

You may request:

• A copy of personal data we hold about you.
• Correction or deletion of your data (except where retention is legally required).

9. Data Sharing

We do not sell or trade your personal information. We may share data with trusted third parties who assist in operating the Website or fulfilling orders, provided they maintain confidentiality. We may disclose information where required by law or necessary to protect rights and safety.

10. External Transfers

Visitor comments may be processed by automated spam detection systems.

11. Online Use Only

This Privacy Policy applies only to information collected through this Website and not offline.

12. Consent

By using the Website, you consent to this Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:
support@nissanmerchandise.in.