Return & Replacement Policy

1 “Definition of Return” shall mean the process by which a customer sends back merchandise purchased through the Nissan platform and a return may be initiated if the customer is not satisfied with the product quality, defective, damaged or not as described within the stipulated return period. Upon acceptance of a valid return, the customer shall be entitled to a refund of the purchase price. 

2 No Return Policy: Nissan Merchandise Products are sold under a strict “no refund” policy, and NMIPL shall bear no liability for customer dissatisfaction relating to product quality, description, or condition; customers may only seek replacement at the nearest showroom.

3 “Definition of Replacement” shall mean the supply of a new unit of the same merchandise in lieu of the originally delivered item, where the latter is found to be defective, damaged, or otherwise non-conforming. Replacement shall be provided only upon verification of the defect or damage and subject to availability of stock.

4 Replacement Periods

• Non-discounted items: Replacement accepted within 7 calendar days of receipt.
• Discounted/Sale items: Replacement accepted within 3 calendar days of receipt.
• No replacement will be accepted after these periods.

5. Condition of Send Back Items

Send Back items must:

• Be in re-sellable condition.
• Have original packaging, labels attached, and no damage or signs of wear.
• Not be disassembled, altered, used, installed, attached, combined, or embedded in any way.

 Instructions for Product send back for Replacement

1. Do not return items directly to the warehouse.
2. Email a return request to support@nissanmerchandise.in, including:
   • Your order number
   • Item details
   • Reason for return
3. Orders department will contact you to provide nearest dealer details &  tentative timelines for replacement of the item/s.

6. Additional Replacement Conditions

• Approval of replacement requests shall be at the discretion of nissanmerchandise.in.
• Products will not be eligible for replacement if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products & packaging that have been worn or damaged.
• We do not accept returns after 7 calendar days, however, in case of genuine return requests, we will look at each request and consider approving at our sole discretion.
• Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The customer service team will use their discretion to evaluate whether a refund for shipping and handling may be waived.
• Once a request for a replacement has been logged and approved by nissanmerchandise.in, you will be sent an email to confirm that our courier partner will arrange a collection date and time with you.
• Item/s returned without original packaging or with damaged packaging will be returned to sender without refund.
• Include the original invoice inside the package.

Need help?

Contact us at support@nissanmerchandise.in for questions related to refunds and returns.